What is Employee Experience? [And Why it Matters]

What is Employee Experience? [And Why it Matters]

Do you want to learn more about employee experience? If so, this post is for you. I’ll walk you through the definition, its importance, the newest employee experience strategies in 2019 and more.

There are many factors that can lead your company to success. Having low employee turnover rates and encouraging employee development in your company are two of them. That said, the employee experience is a vital factor you must pay attention to if you want your company to be on the track of success.

employee experience

According to Deloitte University Press, 80% of executives interviewed said employee experience is very important. This is true, but what exactly do we understand about employee experience?

Let’s take a look at the definition.

What Is Employee Experience? 

Employee experience is what employees feel, face, and are subjected to in an organization during the employment relationship. It is a compound of experiences that start with the application process and end the moment the employee leaves the company.

The overall employee experience encompasses all the aspects that interact with the employee directly or indirectly in an organization. For instance, the work environment, the internal processes, workplace policies, technology, and more.

In addition, everything that has to do with the relationship between the employee, the organization, and other members of the staff is part of the employee experience.

Why Is Employee Experience Important?

There are many aspects, processes, and variables that you have to take care of when it comes to managing a company. Finances, resources, planning, and clients are things managers will be taking care of as a top priority.

However, to make all the previous aspects possible in an efficient way, you will rely on your employees. Employees are the workforce that will keep your company operating and going. They are the most valuable asset your organization can have.

Therefore, making the experience that employees will have in your company a pleasant one is a top priority today. According to Deloitte University Press, the improvement of the employee experience in companies is a worldwide trend.

Let’s take a look at the following image

employee experience statistics

As you can see, almost all the companies in the world consider this trend important or very important these days. According to the study, the Americas is the continent where more companies consider this as a top priority.

This reflects that, if you are not doing the necessary work to improve employee experience in your company, you are falling behind. Not providing your employees with a satisfying experience means diving into an ocean where employee turnover is king.

What Are the Consequences?

Not providing your staff with a satisfying experience will have a negative impact on your company’s resources and finances due to:

  • High employee turnover rates
  • Lack of motivation
  • Lack of skills
  • Not enough employee development

According to Hays, 50% of employees interviewed admitted they were looking for a new job due to bad corporate culture.

When employees are not having a pleasant experience at work, they will start looking for other jobs where they feel more comfortable. This will translate into high turnover rates in your company.

Having high turnover rates have a negative impact on a company’s resources since the costs of replacing employees can be high.

Moreover, replacing employees too often will also affect the quality of the work since new employees need training to complete tasks efficiently.

In parallel, having a poor employee experience will result in not fully-developed employees. This means that employees can’t to reach their full potential. When this happens, completing tasks and solving challenges successfully becomes a difficult goal to achieve.

To prevent all the previous issues from happening, you must have a strategy that allows you to provide employees with a positive experience in your organization.

Employee Experience Strategy in 2019

how to improve employee experience

As a manager, you need to develop a strategy that allows your employees to feel comfortable and happy in your organization. This way, they will think twice before quitting or trying their luck somewhere else.

This strategy needs to cover a number of aspects that every employee expects to experience during their employment relationship.

Even though the employee experience is holistic, the only way to improve it is by addressing specific points. This way, employees will perceive it as a whole.

The idea is that every point that you improve and optimize for your employees creates a healthy and friendly work environment.

In addition, you want to transmit the feeling that the tools and processes in the company are optimum for employees to do their job accurately and without unnecessary complications.

1. Optimize Your Recruitment Process

Let’s start at the very beginning. The recruitment process, including the interviews and the application process per se, is the first part of the employee experience.

Therefore, having a transparent, honest, and efficient recruitment process is important. Now, in order to do this, you should have an easy application process.

It is necessary that potential candidates perceive this process as not too complicated and relevant. Also, avoid asking unnecessary questions at this point.

Then, you can have friendly job interviews that transmit transparency and a friendly work environment. You don’t want to lead candidates to think that your company might not be a good place for them.

Also, you shouldn’t take too long to hire skilled people. According to HRCloud, on average,  candidates are available only for 10 days before getting hired. This means that having a long recruitment process can result in the loss of potential talents for your company.

2. Ask for Your Employees’ Feedback

what to improve

A satisfying employee experience is partly about showing employees how their contributions are taken into consideration. Also, about improving all the aspects that might not be working well and optimizing processes for a better performance of the company.

To that end, you can have employees complete surveys and encourage them to use the suggestion box. Suggestion boxes only work when the suggestions are taken into consideration.

3. Provide Employees With Development Opportunities

A big part of what a positive employee experience encompasses is how much room employees have to grow in your company.

According to ClearCompany, 76% of employees think they don’t have enough opportunities for career growth. This means that the majority of employees in America are not satisfied with their jobs regarding this aspect.

In order to provide your employees with a satisfying experience, you need to develop a strategy that allows them to grow professionally within your organization. The basic aspects of this strategy should cover:

  • Mentoring and coaching
  • Training
  • Additional courses
  • Cross-department training

Only by designing a strategy that includes these basic aspects can you to make sure your employees are satisfied with the career path your company has to offer.

4. Give Employees the Recognition They Deserve

According to a TinyPulse study, 58% of employees claimed that they needed more recognition from their managers. When employees feel valued and appreciated, the levels of employee engagement increase. This means that turnover rates will stay low.

There are many ways in which you can recognize your staff for their achievements and efforts. Some of the easiest ways to do so are:

  • Recognize employees publicly
  • Give rewards based on achievements
  • Include employees on your website
  • Be flexible and understanding

These are just some employee appreciation ideas you can put into action to recognize your employees for the work they do.

5. Offer Support to Pay off Student Debt

Student debt is a major problem among the active workforce in America today. According to Forbes, up to 44.4 million people in the US have student debt in 2019. Owing thousands of dollars can be a reason for lack of motivation since paying it off can seem daunting.

However, there are ways you can offer your employees a hand and alleviate their concerns when it comes to student debt.

One way of doing this is by joining FutureFuel as an employer so you can offer this as an employee benefit. With FutureFuel’s easy enterprise implementation, you can help your employees save up thousands of dollars in the long run.

Some of the characteristics the platform offers are:

  • Mobile-first user experience
  • Simple and secure setup process
  • It’s scalable throughout the organization
  • Intuitive dashboards and analytics
  • Real-time notifications of payments
  • Custom ROI Calculator

6. Keep Communication Channels Open

Having clear communication with your staff is vital. When communication doesn’t happen with regularity and employees are left aside, engagement levels decrease.

Running a company is much like leading a sports team. Every player contributes to the victory from their specific positions, and all the positions are important.

When communication fails, the team can’t function as such. A divided team seldom lasts long, which in the case of a company, translates into employee turnover.

Communication problems can become a tangible issue when employees suggestions and feedback are not dealt with properly. According to QualtricsReport, 30% of Americans feel their feedback is taken into consideration by their managers.

One way of deciding where to start when it comes to the planning and design of your employee experience strategy is by conducting surveys. The only way to design an effective employee experience strategy is by knowing which specific points employees are not comfortable with.

What kind of questions do you need to ask your employees to know this? Let’s take a look.

Employee Experience Survey Questions

There are four types of questions you can ask to determine where you can make improvements in your company.

General Understanding of the Company
1. Do you understand the company's mission statement?

2. Are you aware of the strategies we use to accomplish our mission?

3. Do you understand the role you play to accomplish our mission?

4. Do you have a clear understanding of the company's work policies?

5. Do you know the role the different departments play in the organization?

6. Do you know team members from other departments?
Employee Engagement
1. Do you feel the company's values are similar to those of your own?

2. Do you feel there is a positive teamwork environment?

3. Do you feel your feedback is taken into consideration?

4. Do you consider that you received proper training for your position?

5. Do you think your manager/supervisor is supportive regarding life-work balance?

6. Do you think your work is compensated properly?
Organizational Leadership
Do you consider the organization is unbiased?

Do you think your work environment is healthy?

Do you feel your managers are honest with you?
Exit interview
Did you enjoy your time in the organization?

What motivated to leave your position?

What aspects of the organization do you think can be improved?

What did you not like about your job?

You need to ask every set of questions at the correct moment. The first set, general understanding of the company, should be asked during the first three months.

You should ask the employment engagement set of questions during the first year. This is also a good moment to ask the third set of questions.

The final set, exit interview, has to be asked the moment the employee hands over their resignation letter.

A Positive Employee Experience Leads to Success

It is clear that a negative employee experience can have a negative impact on your company. By understanding all the implications it has and devising the right strategy, you can make sure the experience your staff will go through is a positive one.

This way, you will build a solid team that is motivated and engaged to keep giving their best at work. Don’t fall behind and start to develop your strategy today.

Best of luck!

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